This policy explains the fees on JoyWorksAI, how payments work when you buy from a business, and, for businesses that sell through JoyWorksAI, what customer data we process and how we protect it. “JoyWorksAI,” “we,” and “us” means nJoy Worldwide Inc., doing business as JoyWorksAI. Our mobile app is called JoyWorks. This policy is part of our Terms of Service. Businesses that sell through the Service also agree to our Seller Terms.
1. Consumer Accounts
Creating and using a consumer account on JoyWorksAI is free. You pay only for what you choose to buy: purchases from businesses (Section 5) and optional subscriptions (Section 2).
2. Subscriptions
Paid plans, for members and for businesses, are sold as auto-renewable subscriptions through Apple's App Store (In-App Purchase). The price and billing period are shown in the app at the time of purchase. Your subscription is billed by Apple to your Apple Account, and Apple's Media Services Terms and Conditions govern billing. We never receive or store your payment card details for a subscription.
3. Automatic Renewal and Cancellation
Subscriptions renew automatically for successive periods equal to your billing cycle unless cancelled at least 24 hours before the end of the current period. Cancellation is managed exclusively through Apple: on your device, go to Settings → [your name] → Subscriptions (or open the App Store app, tap your profile, then Subscriptions), select JoyWorksAI, and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period. We cannot cancel your subscription for you, and deleting the app does not cancel your subscription.
4. Subscription Refunds
Because Apple processes all subscription payments, refund requests are made to Apple at reportaproblem.apple.com and are decided under Apple's policies. Cancelling a subscription does not automatically generate a refund for the current period. Except where granted by Apple or required by law, amounts paid are non-refundable.
5. Purchases from Businesses
Who you are buying from. Products and services offered on JoyWorksAI are sold by participating businesses. Each sale is a contract directly between you and the selling business; JoyWorksAI is not a party to the transaction, and the selling business is responsible for the goods or services it sells and for resolving any disputes regarding them. The Service does not support sales between consumer users.
How you pay. You pay with a card you save in the app or with Apple Pay. Payments are processed by Stripe. We do not receive or store your full card number.
A hold first, then a charge. When you place an order, a hold for the order total is placed on your card by each business you are ordering from. You are charged when that business accepts your order. If the business declines your order, or does not accept it in time, the hold is released and you are not charged. Depending on your bank, a released hold can take several days to disappear from your statement.
How long a business has. An order that has not been accepted is cancelled automatically and its hold released: for prepared food and drink, two hours after the pickup time; for any other order, three days after you placed it.
More than one business. If your cart has items from several businesses, each one is a separate order with its own hold and its own charge, and each charge appears on your statement under that business's name. If one business cannot take your order, the others still go through.
Pickup. Orders are collected from the business. The order screen shows its address, a map, and its phone number.
Cancelling. You can cancel an order free of charge until the business accepts it. After that, you can ask the business for a refund.
Refunds from a business. You ask for a refund in the app: for prepared food and drink, within 24 hours of pickup; for other items, at any time. Items sold as final sale are excluded where the law allows. The business decides under its own return policy, which is shown on its items and when you ask. An approved refund covers the whole order, including tax and tip, and goes back to the payment method you used. JoyWorksAI does not decide or pay refunds for purchases from businesses. Nothing here limits your rights under the law or with your card issuer.
Tips. On prepared food and drink you may add a tip. Tips are optional and go to the business.
Treats. A treat is an item you buy for another member to collect. Your card is authorized when you send the treat and charged when they use it. A treat that is not used within three days expires and the hold is released. A flat JoyWorks fee is added to each treat and is shown to you before you pay.
Questions about an order. Contact the business. It is the seller, and it can see and change your order.
What businesses pay. Businesses pay JoyWorksAI a commission on sales made through the Service: 10% of the price of the items sold, before sales tax and tips, and nothing on treat orders, unless a different rate is agreed in writing. The commission is deducted from the charge when it is made and is returned if the order is refunded. Businesses also pay their payment processor's fees. Commissions are charged to the selling business, not to buyers, and do not change the price you pay as a buyer. The full terms for businesses are in the Seller Terms.
6. Taxes
You are responsible for any taxes associated with your use of the Service. Sellers are solely responsible for determining, collecting, and remitting any taxes applicable to their sales. Sellers set their sales tax rate in their business settings, and the rate the seller sets is added to each order. If a seller has set no rate, no sales tax is added.
7. Merchant Data and Privacy
This section applies to businesses that sell through JoyWorksAI, including businesses that connect a Shopify store. By accepting orders through the Service or connecting a Shopify store, you agree to this section.
What we process and why. When a buyer orders from your business through JoyWorksAI, we process the buyer's name and profile photo, the order details (items, options, quantities, prices, taxes, tip, and order status), the pickup time, any note the buyer writes to you, and any refund request. We use this data only to create and fulfill the order, show the buyer its status, handle refunds, and keep records required by law. We do not sell this data or use it for advertising.
What we show you. We show you the buyer's first name and last initial and their profile photo. We do not give you their full name, phone number, email address, or card details. Card details are handled by Stripe; we keep only the card brand and last four digits with the order.
Your business information. We process the details you give us about your business (its name, kind, phone number, address and location, photo, hours, return policy, website, and sales tax rate), your Stripe account identifier and its status, and the menus, photos, and files you upload. Files you upload to import a menu are read by an AI service provider acting on our behalf to prepare your draft listings.
Connected Shopify stores. If you connect a Shopify store, we read your product, inventory, and location data to list your products on JoyWorksAI. Purchases of those products are completed in your store's own Shopify checkout, and Shopify sends us the resulting order so we can show the buyer its status. We do not read your other Shopify customers or orders.
Roles and responsibilities. For data from your Shopify store, JoyWorksAI acts on your behalf and only on your instructions as described in this policy. You are responsible for having a lawful basis to process your customers' data in your own systems, and for handling it according to applicable privacy laws once it is in your Shopify store.
Security. We encrypt data in transit and at rest, encrypt our backups, limit staff access to personal data to those who need it, log staff access to personal data, and keep access credentials for connected stores encrypted. Our service providers for hosting, storage, payments, and AI features (including Google Cloud, Cloudflare, Stripe, and Anthropic) process data on our behalf under their own security and privacy commitments.
Retention and deletion. We keep order records for as long as required for tax, accounting, and dispute purposes, and no longer than seven years. If you disconnect your Shopify store, we stop syncing immediately and deactivate your Shopify products on JoyWorksAI. When Shopify notifies us that your store's data should be deleted, we delete your Shopify products, product images, and connection data. When a customer asks Shopify for their data to be deleted, we delete the personal data we hold for them that came from your store.
Security incidents. If we become aware of a security incident affecting your customers' personal data, we will notify you without undue delay, and within 72 hours where possible, with the information we have about what happened and what we are doing about it.
8. Price Changes
Subscription price changes are administered through Apple's processes, which include advance notice and, where required, your consent before a higher price takes effect.
9. Questions
For subscription billing, charges, and refunds, contact Apple (reportaproblem.apple.com). For a question about an order, a charge from a business, or a refund, contact the business you bought from. For anything else about fees, merchant data, or this policy, contact [email protected].
10. Changes to This Policy
We may update this policy from time to time and will post changes on this page with an updated date.
[email protected] · nJoy Worldwide Inc. (d/b/a JoyWorksAI), 9663 Santa Monica Blvd., #331, Beverly Hills, CA 90210 USA